Refund policy
30-Day Return Policy
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return conditions
To qualify for a refund, items must be:
- New and unused (not installed)
- In resellable condition
- Returned with all original packaging
Fees and costs
- Approved returns are subject to a 25% restocking fee.
- Refunds exclude original shipping and handling charges.
- Customers are responsible for all return shipping costs.
Engine and electrical parts
Engine parts and electrical components can be returned within the 30-day window only if they are unopened and not installed. Opened or installed engine and electrical parts cannot be returned.
Items that cannot be returned
- Used or installed parts
- Items missing their original packaging
- Items that are not in resellable condition
- Special-order parts, unless approved in advance (prior authorization required)
How to make a return
Email us at sales@subishop.com with your name, address, order number, reason for the return, and any other relevant details. Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and return instructions. Please wait for your RMA number before sending anything back.
Refunds
Approved refunds are processed within 4–7 business days from when we receive the returned item(s).
Damaged shipments
If your order arrives damaged, contact us within 24 hours of delivery and keep all boxes, packaging materials, and damaged items. We will file a shipping claim and arrange a new, undamaged replacement.
Questions? Email us at sales@subishop.com or use the live chat button on any page of our site. We offer live chat and email support 7 days a week.
